Yes, either of these plans can be customised, or have additional add-ons included. You will be provided with an individual agreement that outlines your plan’s inclusions.

Unfortunately, project work can’t be covered by either of these plans. Projects will be quoted separately to your ongoing monthly agreement.

Technical support is available between 8:30am and 5:00pm Monday to Friday, excluding Sydney public holidays.

Where your plan includes urgent After-Hours support, support for critical incidents can be provided 24 hours a day, 7 days a week, 365 days a year. Whilst we may not be able to respond as quickly as we can during business hours, we will always aim to assist as quickly as possible.

Yes, this is available as an add-on for either plan. We encourage all clients to have regular visits. In reality, IT issues can often go ignored until a member of your IT team ‘walks past’.

The minimum commitment for your plan will be negotiated prior to onboarding and specified in your service agreement.

Yes! We work with a number of clients who operate franchise-based or multi-site businesses. Please get in touch with us to discuss your specific requirements.

Yes, we have experience with a wide range of technologies. Support for technologies outside of those listen in the Business and Business+ plans can be included in your agreement as add-ons.

Yes, provided that you have satisfied the minimum commitment set out in your service agreement, you can cancel at any time.

Either! We can supply a wide range of IT equipment. Any equipment that you purchase from us includes delivery and setup, meaning that it’s ready to go once it gets to you.

Please note that equipment you supply yourself may need to meet a number of minimum security and performance requirements.